FAQ

​How Do I Place An Order?

Its simple, place the items in your cart. When you've selected all the ones you like go to the cart icon and check out,  Put in all your information and select your payment method. For a quick reply please email, send an IG message or give us a call. 

At Mark Smith Turquoise it is our goal to make sure you are 100% satisfied with your purchase, any questions or concerns please contact us via email.

 

Payment and Shipping

 

Payment is excepted through PayPal or credit card. PAYPAL IS OUR PREFERRED METHOD OF PAYMENT.

International Mail Service Suspensions

Updated: Oct. 25, 2021

The Postal Service™ is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions. Customers: please refrain from mailing items addressed to the countries listed here, until further notice.

PLEASE MAKE SURE YOUR PREFERRED SHIPPING DESTINATION IS NOT ON THIS LIST BEFORE PLACING YOUR ORDER.

 

All Domestic packages are shipped PRIORITY MAIL SMALL FLAT RATE BOX.

 

All international packages are shipped PRIORITY MAIL INTERNATIONAL SMALL FLAT RATE BOX . Shipping prices will be included at checkout. ALL INTERNATIONAL PACKAGES WILL HAVE A TRACKING NUMBER AND OPTIONAL SHIPPING INSURANCE .If you would like additional insurance please contact us before placing the order.

Please make sure your email and shipping address are always up to date, 

​Secure Ordering & Payment Options

 

We guarantee that all your information is safe and secure with our online ordering system. Payment is due at checkout. Once payment is received items will be shipped and tracking number will be included. IF YOU WOULD LIKE ADDITIONAL INSURANCE PLEASE NOTIFY US BEFORE CHECKING OUT. 

Returns & Refunds

 

ALL SALES ARE FINAL! NO EXCHANGES OR RETURNS.

SO MAKE SURE YOU ARE 100% SATISIFIED  WITH YOUR PURCHASE. WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES.